Shipping Policy and Refunds applied to physical products
by AdrianFX360
Please read carefully.
Shipment:
When will I recive my order?
It takes us between 3 and 7 working days to process an order, after which we will send it to you. The
shipping time depends on your location, but you can estimate it as follows:
USA (For orders managed from this country): Between 5 and 27 business days.
Europe (For orders managed from this continent): Between 5 and 27 business days.
Internationals : 10-27 business days. (Taking into account delays by Covid)
Where is my order shipped from?
Job with a print-on-demand company with fulfillment centers in the Americas and
Europe !
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This rate is not
under our control, and it is the decision of your customs agency. Customs policies vary
greatly between countries, so we recommend talking to your local authorities to
clarify this point. Usually depending on the policies of each country communicate with the sending company (We) and with the receiver, therefore we immediately know the situation and expenses to greater We will notify you of your order by email.
My order should have arrived by now, but I haven't received it yet. What
do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier had left your package for them.
Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or where you are going to be.
If the address is correct and the package is not at the post office or with your neighbors, please contact
contact us at adrianfxrockmusicvideo@gmail.com , subject; "delayed order" with your order number.
If there is a problem with your shipping address, we could send your product again,
but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
Orders:
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is
sent. If you have any questions about your shipment, please contact us at adrianfxrockmusicvideo@gmail.com subject " inquiry sent store" and order number .
I have received a wrong or damaged product. What do I do?
We are very sorry If your product has arrived damaged. To solve it, you have MAXIMUM 48 hours from the moment of delivery to send a
email to adrianfxrockmusicvideo@gmail.com subject "damaged product" and order number, attached to the message must include photos of you
damaged product, your order number and any other details you have about the order. No we will be responsible after the deadline (48 hours),
We will contact you with a solution as soon as possible!
Returns:
At AdrianFx360 we do not offer returns or exchanges, but if something happens with your order, please contact us
at adrianfxrockmusicvideo@gmail.com.
Refund of money: We only offer money back to customers who receive wrong or damaged items from the factory. Yes this was your case, we are very sorry for the inconvenience, you has MAXIMUM 48 hours from the moment of delivery to send an email to adrianfxrockmusicvideo@gmail.com subject "money refund" and order number, attached to the message must include photos of your damaged product, your order number.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges due to errors by the customer of the size when choosing size or color. If you are not sure which size will fit you better please contact to the email adrianfxrockmusicvideo@gmail.com or click contact me.
It is not a common case , but it can happen that there is an error in the labeling of a product. Yes
that was the case, you has MAXIMUM 48 hours from the moment of delivery to send an email to adrianfxrockmusicvideo@gmail.com subject "label error" and order number, attached to the message must include photos of your damaged product and your order number. We will help you as soon as possible possible.
If you have any questions, please contact us before making any payment, Adrian Felipe Bueno Otero "AdrianFx360", "Adrianfx360.com", is not responsible for your ignorance of these rules and subsequent consequences.
When buying any product you accept the policy described above.